We welcome suggestions about how we can improve our medical services. If you experience any difficulties, we hope that you will report this to the Practice Manager as quickly as possible, but it must be within 12 months of the incident. We believe this will give us the best chance of putting right whatever has gone wrong.

This does affect your right to approach NHS England to investigate on your behalf.

If you feel you cannot, or do not wish to raise your complaint directly with us, you should contact NHS England, PO Box 16738, Redditch, Worcestershire B97 9PT, Tel: 0300 311 22 33 or email england.contactus@nhs.net; again this must be within 12 months of the incident.

If you are not satisfied with the response you receive from us or NHS England you are advised to contact the Ombudsman. Helpline 0345 015 4033 or in writing to: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Futher details at www.ombudsman.org.uk.

At any point during your complaint you can approach the organisation below for support and advice;

POhWER – NHS Complaints Advocacy Service PO Box 14043, Birmingham B6 9BL   Tel: 0300 456 2370  Minicom: 0300 456 2364 or email pohwer@pohwer.net

A helpful Complaints Procedure sheet is available here: Complaints Procedure

 

Positive Experiences / Compliments

If you would like to share with us any of your positive experiences of our services we welcome you to write to us or go to the home page of this website and complete the Friends and Family Test which we discuss on a monthly basis.

You can use this forum to also let us know anything that you feel could be improved or just make general comments about the practice.

Please do not use this forum as a way of informing us of a formal complaint.  The information through this service is anonymous and this will not enable us to deal with your complaint appropriately.