What is a Referral?

It’s the process that happens when your doctor or nurse feels that you would benefit from a specialist opinion. A referral can only be made after you have consulted a doctor or nurse. There are several different areas to we can refer to.

Primary Care Referrals

This is when you’re referred to community based environment. Examples include the community diabetic team, and the antenatal referral.

Secondary Care Referrals

This is when you’re referred to hospital.

Emergency Referrals

If the clinician feels that your problem is urgent, you’ll be referred to the Quick and Early Diagnosis team (QED). This QED team aims to review patients within two weeks (2WW).

NHS e-Referral (Choose and Book)

If you have been referred for a Choose and Book Appointment you will have been given or sent the paperwork with the appointment details or with the details to book the appointment yourself.

Please contact the appointment bookings, the details are on section 2 of the paperwork. You will need to  give details of both your reference number and password. You should then be able to arrange an appointment at your convenience at your chosen hospital.

If you have not heard from the hospital with an appointment, please contact the hospital directly quoting your reference number and password. Please see the direct telephone numbers for the hospitals as below as they manage their own waiting lists.

  • Queen Elizabeth Hospital 0121 371 7066
  • Royal Orthopaedic Hospital 0121 685 4186
  • Children’s Hospital 0121 333 9700
  • Birmingham Treatment Centre 0121 507 4151
  • Birmingham Eye Hospital 0121 507 6712
  • Birmingham Women’s Hospital 0121 627 2786
  • Solihull/Heartlands 0121 424 1234

Should you contact the e-referral service and there are no appointments available to book at your selected hospital, you will be put on that hospital waiting list for an appointment to be sent to you.

It is the hospital’s responsibility to ensure you receive an appointment. Please be assured that you are on the hospital waiting list and will be sent an appointment in due course.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Reference number – this will be on your letter
  • Password – this will be on your letter

Further information

Manual Referrals

If you’re referred manually as the service is not available on e-Referral, the service will write to you directly. Your letter will include your appointment date and time. If you haven’t had an appointment within six weeks? Please call the service’s appointment line.

If at this stage you do not receive an appointment please contact the practice for further advice.

Want to change or cancel your manual appointment? Then you’ll need to call the service provider’s appointment department. Their phone number will be on the letter you get.

Self Referrals

Most referrals to specialists will require you seeing a GP, however, there are some services locally that you are able to make self referrals to should you require them:

Physiotherapy Self-Referral – Royal Orthopaedic Hospital

Adult Social Services  

Drug & Alcohol Services – For Adults

Hearing Test – aged 55 years and over

Learning Disability Service – aged 19 years and over

Life Style Advice

Nail Care – charges will apply (non-NHS)

Sexual Health

Stop Smoking

Speech & Language – 0-19 years

Weight Management

Wheelchair Service