RIGHTS

  • Receive emergency care at any time
  • Have the appropriate drug and medicine prescribed when you are ill
  • Be referred to a consultant when you are ill where clinically appropriate
  • Express a preference for a particular practitioner by requesting verbally when making appointments
  • Have access to medical records
  • Be treated with courtesy and respect at all times
  • Have all personal information protected and handled confidentially

RESPONSIBILITIES

  • To book appointments with appropriate staff
  • To keep appointments or cancel at least four hours before your appointment time
  • To arrive on time for your appointments
  • To treat staff with courtesy and respect at all times
  • To abide by the rules of the practice