RIGHTS
- Receive emergency care at any time
- Have the appropriate drug and medicine prescribed when you are ill
- Be referred to a consultant when you are ill where clinically appropriate
- Express a preference for a particular practitioner by requesting verbally when making appointments
- Have access to medical records
- Be treated with courtesy and respect at all times
- Have all personal information protected and handled confidentially
RESPONSIBILITIES
- To book appointments with appropriate staff
- To keep appointments or cancel at least four hours before your appointment time
- To arrive on time for your appointments
- To treat staff with courtesy and respect at all times
- To abide by the rules of the practice