How can we help?

Contact Us : request.bournbrook@nhs.net 

This email box is monitored throughout our working hours, your query will be directed to the relevant member of the team and actioned as quickly as possible. Please do not use this for urgent requests.

 

Register as a New Patient 

Become a patient at this Practice – Register as a new patient

Already a patient but want online services – Register for online services

 

Appointments – more info here

You can book:

Online – NHS App or  Patient Access

Telephone – 0121 472 0129

At the reception desk in person

*GP appointments can be booked up to 2 weeks in advance, with 25% available to book on the same day from 7am online and 8am over the phone.

Carer’s

If you are a carer or have a carer you should inform your GP Practice of this – for our patients and their carers please complete this Carers Form to do this.

To access carer support services please contact the Birmingham Carers Hub. They will advise you on relevant services that you require; including carers needs assessment service, training, support groups, information and advice, emergency back up support in the event of you being unable to provide care and lots more. You can contact them by telephone 0333 006 9711 or email info@birminghamcarersbub.org.uk. Their website is https://forwardcarers.org.uk/local-services/birmingham/

Fit/Sick Notes – more info here

If you have been ill for 7 days or less you don’t need to see a Doctor. You can complete a Self Certification form yourself. However some employers insist on a Doctor’s note regardless. A Doctors note under these circumstances involves a charge of £30.00.

Many employers have their own self-certification forms. If your employer doesn’t have its own form you can download the Self Certification Form. Please print it, fill it in and hand it in to your employer. You do not need to see a Doctor.

If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness To Work’ Certificates. You will need to have seen a Doctor for the illness to be issued with a certificate. If this is an ongoing illness you can request further certificates via a telephone consultation however the Doctor may wish to see you to review your symptoms before issuing a certificate.

 

Referrals

Most referrals to other specialists will require you seeing or speaking with a GP. There are some local services which you can refer directly into.

For further information please click here.

If you have already been referred by your GP and you need to track your referral you can contact the hospital directly. Most of our referrals are completed via the NHS e-Referral Service (Choose and Book). You will have been given/sent the paperwork regarding your referral, you can use this information to contact the hospital.

 

Test Results

If you had tests at the Practice and you have signed up to online access you can view your results by logging on to your chosen service here: MyHealthcare App or Patient Access

If you would like to speak to some to get your results our reception team can read out comments left by GPs about your results Monday to Friday 9.00am-6.15pm.  If the GP has not yet commented on the results our Nurses are available to give out results between 1.00-1.30pm Tuesday, Wednesday, Thursday & Fridays. If you require more information about your results you can request a telephone consultation with a GP, our reception team can book this for you.

If you had tests elsewhere you can chase your results directly with the hospital or clinic.

Here are some helpful contact details:

Queen Elizabeth Hospital Birmingham
Mindelsohn Way
Edgbaston, Birmingham
B15 2GW

Website: www.uhb.nhs.uk

Tel: 0121 371 2000

Alternatively you can contact the ward or department where you had your test directly.

Birmingham Women’s Hospital

Metchley Park Road, Edgbaston, Birmingham, B15 2TG

Tel: 0121 472 1377

Birmingham Children’s Hospital
Steelhouse Lane
Birmingham
B4 6NH

Tel: 0121 333 9999

Website: www.bwc.nhs.uk

Alternatively you can contact the ward or department where you had your test directly.

Birmingham Heartlands Hospital Bordesley Green East
Bordesley Green
Birmingham
West Midlands
B9 5SS

Website: www.heartofengland.nhs.uk

Tel: 0121 424 2000

Alternatively you can contact the ward or department where you had your test directly.

Royal Orthopaedic Hospital, Bristol Road South, Northfield, Birmingham, B31 2AP

Website: www.roh.nhs.uk

Tel: 0121 685 4000