• Receive emergency care at any time
• Have the appropriate drug and medicine prescribed when you are ill
• Be referred to a consultant when you are ill where clinically appropriate
• Express a preference for a particular practitioner by requesting verbally when making appointments
• Have access to medical records
• Be treated with courtesy and respect at all times
• Have all personal information protected and handled confidentially

Responsibilities

• To book appointments with appropriate staff
• To keep appointments or cancel at least four hours before your appointment time
• To arrive on time for your appointments
• To treat staff with courtesy and respect at all times
• To abide by the rules of the practice